Sr. Manager, Compliance at Oportun in San Carlos, CA
Overview This position is responsible for providing advisory compliance support in developing and executing monitoring programs for the servicing and collections functions at Oportun. Specific areas of operational focus will include but are not limited to customer service/account servicing, credit reporting, early and late-stage collections, complaint handling, recovery, bankruptcy, customer communications and collections training. Additionally, this role will be responsible for providing compliance support for system implementations and/or enhancements made to Oportun's proprietary loan management system that supports the Collections and Servicing functions at Oportun. In this role the individual will work closely with the Director of Compliance Advisory to ensure that the Collections/Servicing functions are addressed in the automated systems and will assure business operations and activities comply with all company related policies, procedures, applicable State and Federal lending laws. Responsibilities Work with engineering and business leaders to identify the compliance related requirements for enhancements to be made to the Loan Management System and/or to evaluate several vendor solutions to determine which one is appropriate for Oportun. Assist in the development of business requirements around compliance with federal and state lending laws for the implementation and/or enhancement of the Loan Management System. Provide guidance on test cases as it relates to User Acceptance Testing on compliance requirements pre-production. Conduct post-production testing to ensure functionality is adequate. Serve as key compliance contact to answer compliance related questions and be on project teams for collections and servicing business units. Review servicing and collections scripts, procedures, training, and process changes. Partner with the Compliance Monitoring and Testing Team to create a risk-based approach to collections monitoring. Partner with the business on the automation of compliance monitoring. Assist in the development of control automation. Develop innovative and creative recommendations for correcting unsatisfactory conditions and improving operations. Address test/risk assessment findings to assure implementation of agreed remediation measures. Support the design of an effective quality assurance program for servicing and collections. Perform special projects, reviews and other duties as assigned. Qualifications Prior experience in working with the implementation of a Loan Management System (LMS) from a compliance perspective. Experience in documenting processes/process mapping. 7
years combined regulatory compliance and/or Legal experience in the areas of servicing and collections of unsecured and/or auto secured consumer loans. People management experience. Bachelor's degree from an institution with accepted accreditation. In-depth knowledge of federal and state consumer credit laws and regulations servicing and collections of consumer loans. Specific knowledge of key regulations including but not limited to:
Reg B, Reg Z, Reg E, the US PATRIOT Act, Gramm-leach Bliley, Reg P, TCPA, FDCPA and other privacy related laws, FCRA, and the Bank Secrecy Act. Strong analytical skills and ability to exercise sound judgment in development of compliance solutions. Excellent written and verbal communication/presentation skills, including the ability to persuade and influence a broad spectrum of constituents at all levels, including senior management. Strong collaborative skills and experience leading and working in a multi-layered, cross functional environment. Strong project management skills. Ability to work independently and respond quickly to a changing environment Ability to build internal relationships and work cross-functionally. Desire to be part of a rapidly growing, disruptive, and entrepreneurial mission-based company. CRCM or other Compliance Certifications a plus. Experience working in a state regulated or CFPB regulated environment helpful. Spanish fluency (written and verbal) a plus. Experience with Agile system development methodology a plus.
Salary Range:
$100K -- $150K
Minimum Qualification
Auditing & ComplianceEstimated Salary: $20 to $28 per hour based on qualifications.
years combined regulatory compliance and/or Legal experience in the areas of servicing and collections of unsecured and/or auto secured consumer loans. People management experience. Bachelor's degree from an institution with accepted accreditation. In-depth knowledge of federal and state consumer credit laws and regulations servicing and collections of consumer loans. Specific knowledge of key regulations including but not limited to:
Reg B, Reg Z, Reg E, the US PATRIOT Act, Gramm-leach Bliley, Reg P, TCPA, FDCPA and other privacy related laws, FCRA, and the Bank Secrecy Act. Strong analytical skills and ability to exercise sound judgment in development of compliance solutions. Excellent written and verbal communication/presentation skills, including the ability to persuade and influence a broad spectrum of constituents at all levels, including senior management. Strong collaborative skills and experience leading and working in a multi-layered, cross functional environment. Strong project management skills. Ability to work independently and respond quickly to a changing environment Ability to build internal relationships and work cross-functionally. Desire to be part of a rapidly growing, disruptive, and entrepreneurial mission-based company. CRCM or other Compliance Certifications a plus. Experience working in a state regulated or CFPB regulated environment helpful. Spanish fluency (written and verbal) a plus. Experience with Agile system development methodology a plus.
Salary Range:
$100K -- $150K
Minimum Qualification
Auditing & ComplianceEstimated Salary: $20 to $28 per hour based on qualifications.
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